At LivroHelp, we understand that privacy is crucial when seeking emotional support. This policy explains how we collect, use, and protect your information while maintaining the anonymous and safe environment you need.
Information We Collect
Anonymous User Data
•Anonymous user IDs (no personally identifiable information)
•General location (country/region only, for matching purposes)
•Chat timestamps and duration
•Platform usage statistics
Payment Information
•Billing name and address
•Payment method details (processed securely through our payment processor)
•Transaction history and receipts
•Session purchase records
Technical Information
•IP addresses (automatically deleted after 30 days)
•Device type and browser information
•Cookies and similar tracking technologies
Communication Content
•Chat messages (encrypted and stored temporarily for quality assurance)
•Feedback and reports submitted by users
How We Use Your Information
•To match you with appropriate emotional support listeners
•To process payments for individual sessions
•To send payment confirmations and service updates
•To monitor conversations for safety and policy violations
•To improve our platform and user experience
•To generate anonymous analytics and insights
•To respond to user reports and safety concerns
•To comply with legal obligations when required
Data Retention
•Chat messages: Automatically deleted after 7 days
•User sessions: Cleared when you leave the platform
•Safety reports: Retained for 30 days for investigation purposes
•Payment records: Retained for 7 years for tax and accounting purposes
•Analytics data: Aggregated and anonymized permanently
When We May Share Information
We prioritize your privacy, but may share information in limited circumstances:
•When required by law or legal process
•To prevent imminent harm or danger to yourself or others
•To investigate violations of our Terms of Service
•With payment processors to complete transactions
•With your explicit consent
•In case of a business transfer (users will be notified)
Security Measures
•End-to-end encryption for all conversations
•PCI DSS compliant payment processing
•Secure servers with regular security audits
•Limited access to user data by authorized personnel only
•Regular deletion of temporary data
•Anonymous user identification system
Your Rights
You have the right to:
•Access information about your data usage
•Request deletion of your data (where technically feasible)
•Opt out of non-essential data collection
•Report privacy concerns or violations
•Delete your account at any time
•Request a refund according to our refund policy
Children's Privacy
We do not knowingly collect personal information from children under 13. Users between 13-18 should have parental guidance. If we discover we have collected information from a child under 13, we will delete it immediately.
Changes to This Policy
We may update this privacy policy periodically. Significant changes will be communicated via email or platform notification. Continued use of LivroHelp after changes constitutes acceptance of the updated policy.