Cookie Policy

Last updated: October 20, 2025

What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better, safer, and more personalized experience while maintaining your privacy and anonymity.

How We Use Cookies

LivroHelp uses cookies responsibly to enhance your experience while protecting your privacy:

Essential Cookies (Required)

These cookies are necessary for the platform to function:

Session management and anonymous user identification
Security and authentication
Chat connection stability
Platform functionality and navigation
Payment processing and session verification

Functional Cookies (Optional)

These cookies improve your experience:

Language and accessibility preferences
Anonymous user preferences
Platform customization settings

Analytics Cookies (Optional)

These help us improve the platform:

Anonymous usage statistics
Platform performance monitoring
Feature usage analysis (anonymized)
Error tracking and debugging

Cookies We Do NOT Use

We do not use cookies for:

Advertising or marketing tracking
Social media tracking
Selling your data to third parties
Personal identification or profiling
Cross-site tracking

Cookie Duration

Cookie Type	Duration	Purpose
Session	Until browser closes	Maintain chat connections and session state
Preferences	30 days	Remember settings
Analytics	30 days	Platform improvement

Managing Your Cookie Preferences

Platform Controls

You can manage your cookie preferences directly on our platform through the cookie consent banner or in your account settings.

Browser Controls

You can also control cookies through your browser settings:

Chrome: Settings → Privacy and Security → Cookies and other site data
Firefox: Preferences → Privacy & Security → Cookies and Site Data
Safari: Preferences → Privacy → Manage Website Data
Edge: Settings → Cookies and site permissions

Note: Disabling essential cookies may affect platform functionality and your ability to use our emotional support services.

Third-Party Cookies

We minimize third-party cookies to protect your privacy. Any third-party services we use are carefully vetted and must comply with our privacy standards:

Content delivery networks (for platform performance)
Security services (for platform protection)
Anonymous analytics providers (for platform improvement)
Payment processors (for secure session transactions)

Updates to This Policy

We may update this cookie policy to reflect changes in our practices or for legal compliance. Significant changes will be communicated through our platform or via email.

Contact Us

If you have questions about our use of cookies or this policy, please contact us:

LivroHelp Support Team

Email: support@livrohelp.com

By using LivroHelp, you acknowledge that you have read and understood this Cookie Policy.